Free Shipping on orders over $100
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    Shipping policy

    FREE SHIPPING on all orders over $100

    Orders under $100 shipping are $24.95

    ESTIMATED SHIPPING TIMES

    ONTARIO: 1-2 BUSINESS DAYS

    BC: VANCOUVER 4-5 BUSINESS DAYS, INTERIOR/ISLAND 5 BUSINESS DAYS

    QUEBEC: 1-2 BUSINESS DAYS

    NOVA SCOTIA/PEI/NEW BRUNSWICK: 3-4 BUSINESS DAYS

    SASKATCHEWAN/MANITOBA: 3-4 BUSINESS DAYS

    ALBERTA: 4-5 BUSINESS DAYS

    AKPRO CANADA ship exclusively via UPS. UPS cannot deliver to P.O. Boxes. To make sure that shipments to addresses with P.O. Boxes and rural routes get to their proper destination, please enter a physical street address.

    Orders ship from Toronto, Monday through Friday excluding holidays.

    Once an order is shipped, customers will receive an email with the tracking number associated with their delivery. Shipments can be tracked@ups.com/tracking

    UPS uses sub-contracted delivery services to some rural destinations. Not all delivery options are available in these circumstances. Also some of these rural zones orders might be contacted to pay shipping charges or additional shipping charges even in the case of orders where free shipping has been qualified. If you have questions regarding these restrictions, please email us at info@akprocanada.com

     

    AKPRO CANADA Online Order Pickup Policy

    1. Order Placement:

    Online orders can be placed through our website.
    Customers must provide accurate contact information, including phone number and email address, for order confirmation and communication.

    2. Order Confirmation
    Customers will receive an order confirmation via email and/or SMS with the details of their order.
    Please review the confirmation carefully, and if there are any discrepancies, contact our customer support immediately.

    3. Pickup Location:

    Orders can be picked up at our designated pickup location:

    AKPRO CANADA 4141 Sladeview Crescent, Mississauga, Ontario L5L 5T1, which will also be clearly specified during the checkout process.

    4. Pickup Times:

    Once you receive a confirmation email your order is ready for pickup, you can pick up during the business hours below:
    Mon:                                      11AM - 5PM
    Tues, Wed, Thurs & Friday: 11AM - 6PM
    Saturday:                              11AM - 5PM
    Please arrive at the pickup location with your order confirmation.

    5. Order Retrieval:                                                                                                                                                                                                 Our staff will prepare your order, and it will be ready for pickup and confirm once the order is ready.
     Once you receive an email notification your order is ready for pick up, you may come into the store to pick up your order.

    6. Order Changes and Cancellations:
    If you need to make changes to your order or wish to cancel it, contact our customer support as soon as possible.
    Please note that order changes and cancellations may be subject to our policies and any applicable fees.

    7. Customer Support:

    If you have any questions, concerns, or encounter issues with your order pickup, please reach out to our customer support team. Contact information can be found on our website or in your order confirmation.