SHIPPING

Free Shipping on all orders over $50.00

ESTIMATED SHIPPING TIMES
**Orders to rural areas may take 1-2 days longer then the posted dates to Major City Centres 

 AKPRO CANADA ship exclusively via UPS.  UPS cannot deliver to P.O. Boxes.  To make sure that shipments to addresses with P.O. Boxes and rural routes get to their proper destination, please include a physical street address or highway marker number with your order.

Orders ship from Toronto, Monday through Friday excluding holidays.

Once an order is shipped, customers will receive an email from UPS with the tracking number associated with their delivery. Shipments can be tracked at: ups.com/tracking

UPS uses sub-contracted delivery services to some rural destinations. Not all delivery options are available in these circumstances. If you have questions regarding these restrictions, please call us at 1-866 25776.

Ontario

Major Centre

Ground Shipping

Express Shipping

Hamilton

1-2 Days

1-2 Days

Kitchener/Waterloo

1-2 Days

1-2 Days

London

1-2 Days

1-2 Days

Ottawa/Gatineau

1-2 Days

1-2 Days

Toronto

1-2 Days

1-2 Days

Windsor

1-2 Days

1-2 Days

 

Quebec

Major Centre

Ground Shipping

Express Shipping

Montreal

1-2 Days

1-2 Days

Quebec City

1-2 Days

1-2 Days

 

Newfoundland

Major Centre

Ground Shipping

Express Shipping

St. John's

4-5 Days

1-2 Days

 

Nova Scotia

Major Centre

Ground Shipping

Express Shipping

Halifax

3-4 Days

1-2 Days

 

PEI

Major Centre

Ground Shipping

Express Shipping

Charlottetown

3-4 Days

1-2 Days

 

New Brunswick

Major Centre

Ground Shipping

Express Shipping

Fredericton

3-4 Days

1-2 Days

Moncton

3-4 Days

1-2 Days

Saint John

3-4 Days

1-2 Days

 

Manitoba

Major Centre

Ground Shipping

Express Shipping

Winnipeg

3-4 Days

1-2 Days

 

Saskatchewan

Major Centre

Ground Shipping

Express Shipping

Regina

4-5 Days

1-2 Days

Saskatoon

4-5 Days

1-2 Days

 

Alberta

Major Centre

Ground Shipping

Express Shipping

Calgary

4-5 Days

1-2 Days

Edmonton

4-5 Days

1-2 Days

 

British Columbia

Major Centre

Ground Shipping

Express Shipping

Vancouver

5-6 Days

1-2 Days

Victoria

5-6 Days

1-2 Days

 

 RETURNS

 AKPro Canada requires a Return Authorization (RA) number for all returns.  
A Return Authorization form must be completed and submitted to our Customer Service Department, 
once authorised an Return Authorization (RA) number will be issued. Please allow 2-3 business days 
for our Return Coordinator to review your return Authorization form.
AKPRO Canada reserves the right to refuse any unauthorized returns.
Ensure to clearly label your return Authorization number on the package when returned to our location
at 2320 Bristol Circle, Unit 4, Oakville, ON L6H 5S3
A 20% restocking fee will apply for all returned products returned within 30 days of purchase.
Restocking fee is not applicable on any defective products, only if AKPRO Canada is informed within 30 days of purchase.
Shipments of wrong sizes, colours or styles will be accepted for exchange only providing they
are in the original condition as provided and within 30 days of purchase.
AKPRO Canada is not responsible for any shipping cost, unless the product is a defective.
Discontinued merchandise are not permitted to be returned and will be refused
Please allow 10 business days for your account to be credited or a refund is issued, please
note this will only be done once we receive the product in our warehouse.
Return numbers (RA) are only valid for 15 days after issue & the merchandise has to be returned.

 Please email info@akprocanada.com  to request a Return Form.

 

WARRANTY

The original receipt is required for all returns & warranties.

We guarantee that you will be completely satisfied with your purchase.  Please contact us as soon as you find or encounter any problems with your product. 

We offer a 7 day money back guarantee and 14 day exchange or credit for all products we sell. All products must be returned in their original packaging and in new condition. Please note it is the customer’s responsibility for shipping the product to AKPRO Canada.

Field Hockey sticks & Goalie equipment are covered for defects under our warranty for 90 days from the date of purchase. Accessories (including bags, shin guards and gloves) are covered for 30 days from date of purchase.

Due to the Nature of the game of hockey, it is not possible to fully guarantee any stick against breakage.  Your Grays stick is guaranteed against faulty workmanship or material defection.  Should there be a fault in the composition or manufacture of the stick, it will manifest itself within one month of purchase.

After this time the majority of the breakages are caused directly as a result of some direct contact (i.e. Stick tackles or clash with goalkeeper).  Under these circumstances, the breakage is not a fault of the stick, or a fault in manufacturer.  AKPRO Canada cannot be held responsible for any misuse, poor stick care or minor defects caused by the nature of the game of hockey.

What the warranty does not cover is normal wear and tear of the product as a result of ordinary use or misuse, such as chips on sticks (inside or outside), scratches, vibrations, straps, unravelling of grips and any other cosmetic damage that does not affect the playability or the integrity of the product.

Warranty coverage will be determined exclusively by AKPRO Canada and Grays.  AKPRO Canada cannot guarantee the warranty of your product until it is examined. 

MAINTAINING YOUR STICK:

At AKPRO Canada we encourage all players to look after their hockey stick. Below are some simple guidelines to help you prolong the life of your stick.

  • After practice, training or matches, allow the stick to dry naturally away from any Radiator or artificial heat source.
  • Wipe down the stick after use in wet conditions and allow to dry naturally.
  • On a regular basis apply Grays Stick fix/Poxy (found at hardware stores) to help reduce wear, particularly on to maintain the reinforcement and strength of the stick.

We would recommend that you should not:

  • Leave your stick in damp and wet conditions (i.e. inside your stick bag, in the boot of your car) this will encourage both the wooden fibres and any reinforcement to deteriorate more quickly.
  • Your Field hockey stick is not intended for striking other sticks, benches, goal posts, or for use on concrete or other unconventional surfaces. (Damage resulting from such misuse will not be covered under AKPRO Canada’s warranty).

 

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